Privacy notice

WENUP app · Effective 25 September 2026

1. Data controller

The WENUP app is provided by an individual developer in Thailand ("we"). Contact us about personal data at support@wenup.app.

2. Data that stays on your phone

What you enter in the app is kept in a database on your phone and is not sent to us: your shifts, shift types and times, day notes, rotation patterns, swap records and the colleagues' names you type, the salary and pay rates you enter, the name/ward line you choose to show on shared images, and your settings.

• Backup files are created when you back up, and saved wherever you choose (Files, Google Drive, LINE…). We don't receive them.
• Your phone's own backup. If iCloud Backup (iPhone) or Android backup is on, the app's data may be included in your phone's backup, which Apple or Google keeps in your account under your own settings, and which can move it to a new phone. We don't receive it. You can turn it off in your phone's settings.
• Shared roster images are made on your phone and leave it only when you share them. Your name and ward appear only if you turn that option on; colleagues' names never do.
• Widgets, reminders and alarms are built and scheduled on your phone, not through our servers.
• Colleagues' names you save are other people's data; please keep only what you need to track your own swaps.

Deleting the app deletes this data, unless you have kept a backup.

3. Data that leaves your phone, and where it goes

About roster scan

Our server does not store the image or the result. The image goes to an AI provider to read the shift codes and is then discarded, under terms that do not let the provider use it to improve its products. The app always shows you the exact image before it is sent.

To prevent excessive use, we keep usage counts in pseudonymous form, keyed with a secret (never the actual IP address or IDs), and delete them within 40 days. Our host may keep basic request logs, such as time and IP address, for a short period.

Usage statistics

Statistics are anonymous: they use a random install ID (not a device or advertising ID), no user profiles, no screen recording, and nothing you type. The IP address is not used to locate you and is not stored. Switch it off in Settings › Share usage statistics; the change applies at once and travels with your backup file.

Ads

The free version shows banners on a few screens only (never on the calendar, widgets or shared images). Every ad request is non-personalised, and we don't ask to track you across apps on iPhone. Where the law requires consent, Google shows a consent form first. Pro has no ads.

4. Legal bases

• Contract — to provide the features you choose, such as roster scan, and to confirm the Pro you bought.
• Legitimate interests — to prevent abuse and fraud, keep the service secure, deliver app updates, improve the app from anonymous usage statistics (which you can switch off), and fund the free version with non-personalised ads.
• Consent — where the law requires it, such as Google's ad consent form, which you can withdraw.

5. International transfers

The providers we use may process data outside Thailand, including in the United States and the EU. The main ones are Apple, Google, RevenueCat, Expo, PostHog, Vercel and Cloudflare. These transfers are made to provide the service you request, and each provider protects the data under its own agreements and policies.

6. Retention

• Data on your phone: until you delete it or uninstall the app.
• Scans: no image or result is kept; usage counts are deleted within 40 days.
• Usage statistics: up to 12 months.
• Purchases: the stores and our subscription-management provider keep purchase history as needed to confirm access and as the law requires.
• Support email: as long as needed to help you, then deleted.

7. Your rights

Under Thailand's Personal Data Protection Act B.E. 2562 (2019) you may request access to and a copy of your data, correction, erasure or anonymisation, restriction, objection, data portability, and withdraw consent, by writing to support@wenup.app. Because we have no accounts and keep no copy of your roster, most of your data is yours to manage directly in the app. For purchases, include the ID from Settings › Support ID.

If you believe your data is handled unlawfully, you may complain to the Personal Data Protection Committee (PDPC) of Thailand.

8. Security

All traffic is encrypted with HTTPS, and the scan service is available to Pro users only, with usage limits. Because your data lives on your phone and in your backup files, lock your phone with a passcode and keep backups somewhere safe.

9. Children

WENUP is designed for people who work shifts and is not directed at children.

10. Changes

We may update this notice when the app or the services it uses change, and will update the effective date above. Significant changes will be announced in the app.

11. Contact